How do I troubleshoot Outlook offline address book?

Procedure

1. Step 1: Make sure that the global address list (GAL) is up to date.
2. Step 2: Manually download the Offline Address Book and then make sure that Cached Exchange Mode is enabled.
3. Step 3: Check that the Background Intelligence Transfer Service (BITS) service is running.

Where is Outlook offline address book stored?

By default, the relevant files are located here; C:\Users\%username%\AppData\Local\Microsoft\Outlook\Offline Address Books\

Why does my Outlook default to offline address book?

The offline copy of the Global Address List is the Offline Address Book (OAB). It is created when Outlook is running in Cached Exchange Mode. Read the Knowledge Base article on Offline Address Book (OAB) for more information.

What is offline address book in Outlook?

An offline address book (OAB) is a downloadable address list collection that Outlook users can access while disconnected from Exchange Online. Admins can decide which address lists are made available to users who work offline.

How do I force an offline address book to update?

To download changes to your Offline Global Address List, open Outlook. Under “Send / Receive”, select “Send/Receive Groups”, then “Download Address Book”: Select “Download changes since last Send/Receive”, then choose the address book you want to update: Click OK.

What is offline address book?

An offline address book (OAB) is a copy of an address list collection that’s been downloaded so a Microsoft Outlook user can access the address book while disconnected from the server. Microsoft Exchange generates the new OAB files and then compresses the files and places them on a local share.

How do I change my default address book?

Change default address book

1. On the Home tab, in the Find group, click Address Book.
2. In the Address Book dialog box that opens, click Tools > Options.
3. Under When opening the address book, show this address list first, choose the name of the address book you want to use by default.
4. Click OK, and close the dialog box.

How long does it take for the Offline address book to update?

Depending on the size of the offline address book, the update can take anywhere from one hour to eight hours if there is continuous user activity.

What is the offline address book?

How often does Outlook Update offline address book?

every 24 hours
The Outlook clients must download the offline address book updates every 24 hours. This update can take several hours.

How do I download an offline address book?

To do this, follow these steps:

1. On the Tools menu, point to Send/Receive, and then click Download Address Book.
2. In the Offline Address Book dialog box, make sure that the Download changes since last Send/Receive check box is checked.
3. Click OK.

Where are the offline address books in outlook?

(1) For Outlook 2007’s offline address books, you can find out those .oab files directly in the opening folder; (2) For the offline address books of Outlook 2010 and 2013, Open the Offline Address Books folder, then open its subfolder, now you will view the .oab files. See screen shot below:

How to manually update or reset the offline address book?

In that case, you can completely reset it by deleting the files making up the OAB or by recreating your mail profile. Rather than waiting 24 hours for Outlook to update the Offline Address Book on its own, you can force an update via the Send/Receive menu button. Tools-> Send/Receive-> Download Address Book…

How do I download the address book in outlook?

Manually download the address book by following the steps appropriate for your versions of Outlook. On the Send/Receive tab in the Ribbon, click Send/Receive Groups, and then click Download Address Book. Click OK. On the Tools menu, point to Send/Receive, and then click Download Address Book.

Is the Global Address List in the offline address book?

A3: The offline address book is a snapshot of the Active Directory directory service information that is available in the global address list. Therefore, some information is available in the global address list that is not available in the offline address book.