Users' questions

Can I get a replacement phone at MetroPCS?

Can I get a replacement phone at MetroPCS?

With the help of cell insurance, you can get a replacement delivered to you on the following day. Additionally, you can have the MetroPcs phone upgrade to replace the lost, damaged, or lost cell phone. Using MetroPCS insurance, you can also receive a replacement device even if your phone gets robbed, lost, or damaged.

How do I make an insurance claim with Metro PCS?

You can file a claim by entering your mobile number or serial number in the “File, Continue or Track My Claim” section on the Home page or by calling Assurant at 1-800-316-2075.

How much is the deductible on a MetroPCS insurance claim?

Deductibles: Schedule A-$20, Schedule B-$50, Schedule C-$100, Schedule D-$125, Schedule E-$200. View full list of devices and their applicable deductibles. Deductible is payable by credit card, e-check, in select dealer store locations*, or by Cash On Delivery (C.O.D.)2.

What is the number for Asurion phone claim?

1-855-309-8342
An Asurion expert will be happy to help you. Customer service representatives are available Monday through Saturday from 7am-10pm CST and Sunday 11am-8pm CST. Please call us at 1-855-309-8342 and we’ll be happy to help.

Does MetroPCS fix cracked phones?

Metro PCS can help you set up new service and fix your cracked or broken phone. This protection program covers your device against all types of risks including physical damage and mechanical breakdown. The program protects you after the Manufacturer’s Warranty has expired.

What does phone insurance cover at Metro PCS?

Device Protection Benefits: Comprehensive coverage for loss and theft, accidental damage, including liquid damage and malfunctions due to mechanical or electrical breakdown after the manufacturer’s warranty expires.

Does Metro PCS fix cracked screens?

Metro PCS offers a wide variety of phones and services. There is a wide variety of options to meet your needs. Metro PCS can help you set up new service and fix your cracked or broken phone. This protection program covers your device against all types of risks including physical damage and mechanical breakdown.

What does MetroPCS warranty cover?

Comprehensive coverage for lost and theft, accidental damage, including liquid damage and malfunctions due to mechanical or electrical breakdown after the manufacturer’s warranty expires. Next business-day shipping, when available, at no additional cost for claims approved before 8:30 p.m. EST.

How do I speak to Asurion?

If you need to speak to a live customer service representative in Asurion customer service you need to dial 1-888-562-8662. To speak with a live agent, you need to press 1 and stay on the line (typical waiting time is about 1-5 minutes).

Is Asurion customer service 24 hours?

Coverage you can rely on—from device protection to 24/7 expert support.

How much does it cost to fix a slightly cracked screen?

As a result, it may cost as little as $50 or as much as $329 to get your screen replaced.

How can I pay my Metro PCS phone bill for free?

PHONE:

  1. Dial *99 to pay through our automated system.
  2. Dial 888-8metro8 for Customer Service.
  3. Use the MyMetro app for debit/credit card payments.

What’s the phone number for Asurion customer service?

Contact Asurion customer service. You can call Asurion at (615) 837-3000 phone number, fill out a contact form on their website www.asurion.com, or write a letter to Asurion, 648 Grassmere Park, Nashville, Tennessee, 37211, United States.

Can you file a replacement phone claim with Asurion?

Filing a claim for a replacement device with Asurion is quick and easy, getting you reconnected fast. One of the great myths of handheld device insurance is that filing a claim is a frustrating, difficult, time-consuming experience—but if your phone is lost, stolen, or damaged, Asurion makes it easy to get your hands on a new phone quickly.

What to do if you lose your phone with Asurion?

Losing or breaking your smartphone is extremely frustrating. 1 in 5 people will have their phone lost, stolen or damaged this year*. Therefore, mobile device protection is important in case your phone were to meet one of these unfortunate fates. Filing a claim for a replacement device with Asurion is quick and easy, getting you reconnected fast.

How to file a claim for Metro PCS?

Protect your device and enjoy peace of mind. Get quick answers to our most commonly asked questions. Find your deductible. All you need is your phone’s make and model. *Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing.