What is asset in ITIL?

Configuration Item (CI): Refers to any component that helps in the IT service delivery process and needs managing. Service Asset: Any resource or capability that contributes to the service delivery process is a service asset. Unlike CIs, services can’t always be managed through IT.

What is an asset in ITSM?

What is an IT asset? This includes all elements of software and hardware that you generally find in a business environment. When properly used, an IT Service Management (ITSM) process helps organizations lower IT costs, reduce IT risk and improve their productivity.

What is ITIL Service asset and configuration management?

(i) ITIL Asset Management: This process addresses those assets you use to deliver IT services. (ii) ITIL Configuration Management: This process tracks the configurations and relationships between various components (configuration items or CIs) of your various IT services According to ITIL, SACM is described as:

What do you mean by assets in ITIL?

asset (ITIL Service Strategy) Any resource or capability. The assets of a service provider include anything that could contribute to the delivery of a service. Assets can be one of the following types: management, organization, process, knowledge, people, information, applications, infrastructure or financial capital. See also customer asset;

What do you mean by Access Management in ITIL?

See alsoservice acceptance criteria. access management (ITIL Service Operation) The process responsible for allowing users to make use of IT services, data or other assets. Access management helps to protect the confidentiality, integrity and availability of assets by ensuring that only authorized users are able to access or modify them.

What does service asset and configuration management do?

Along the way, service asset and configuration management will interface with nearly all of your other IT process, including change management, financial management, incident and problem management, and more.