What are the 10 most common interview questions and answers in call center?

General Interview Questions

• Tell me about yourself.
• Why did you leave your last job?
• Why do you want to work for our company?
• What are your strengths and weaknesses?
• What questions do you have for us?
• What’s your idea of a call center?
• Why do you want to work in a call center?

What are some of your weaknesses?

Some examples of weaknesses include: Disorganized. Self-critical/sensitive. Perfectionism (note: this can be a strength in many roles, so be sure you have an example of how perfectionism can be a problem to demonstrate that you’ve thought deeply about this trait)

Why are you interested in this job?

Example: “I’m interested in this job because I can see that, in this role, my skills could help solve this problem within your company. I also see an opportunity for me to learn and grow these skills, so we both would benefit personally, professionally, and financially.

What to expect in a call center interview?

For more general interview questions and tips, Read 14 Commonly Asked Job Interview Questions & How to Answer Them. Whether this would be your first or next position as a call center agent, you can expect many of the following questions: 6. What’s your idea of a call center?

What do you need to know about being a call center agent?

CALL HANDLING SKILLS – Is able to handle a large number of calls on a daily basis by utilizing effective and efficient call handling skills. COMMUNICATION SKILLS – Able to communicate effectively at all times and amend your communication style to adapt to each call as needed.

What’s the role of a call center representative?

The role of a call center representative is to answer questions and provide solutions to customers over the phone. When you interview for a call center position, it’s important to know the expectations of the role and understand what value you will bring to the organization.

What do you know about the call center industry?

Following are the most common Call Center Job Interview questions and answers for freshers as well as experienced professionals. 1) What do you know about the Call Center Industry? The call center is a service desk, where the customer associate handles a large volume of calls to render services to the client.