Can you get a refund on a Metra ticket?

Metrolink tickets and passes are non-refundable and non-replaceable. However, refund requests are considered on a case-by-case basis, under certain conditions: Verified Ticketing Vending Machine (TVM) malfunctions that cause monetary loss.

How do I get a refund from Metra?

How to Get a Refund from BNSF Metra

1. For Ventra App – e-mail [email protected] and provide your username, e-mail addressed used and order number.
2. For those who purchased through Vending Machine – submit your Ticket to a ticket agent.

How do I return a Ventra ticket?

Refunds can be issued for either the money in the transit account, any unused unlimited rides passes or a combination of the two with a maximum value of $300. Riders who want to seek a refund have to either call Ventra customer service at 1-877-669-8368 or stop by the Ventra customer service center, 165 N.

How long do Metra tickets last?

90 days
One-Way Tickets are valid for 90 days including the day of purchase, and they are not refundable.

Does Metrolink check tickets?

Metrolink sheriffs and security guards also perform ticket inspections on board the remaining 15 percent of the trains after they’ve departed the station. If you board the train at L.A. Union Station, we encourage you to arrive at the platform at least 15 minutes prior to your train’s departure.

How old do you have to be to ride the Metra?

Children 6 and under ride free when accompanied by a fare-paying adult (up to three children free per adult). Under no circumstance will children under seven years of age be permitted to travel alone. If Metra personnel discover young children left unattended, the proper authorities will be notified.

Do Metra trains have wifi?

To access the free Wi-Fi service, customers can simply select “Metra Wi-Fi Onboard” from the list of options on their smartphones, tablets or laptop computers.

Can I use Ventra card on Metra?

It allows you to use a Ventra card to buy Metra tickets (but a Ventra card is not required – you can just use any credit or debit cards if you prefer). For CTA and Pace customers who use a Ventra card, it allows you to manage your Ventra card’s transit accounts.

What do you do if you lose your Ventra card?

If your Ventra Card is lost, stolen, or damaged, you must notify Ventra by going to www.ventrachicago.comand submitting a customer service request, by calling 1.877. NOW. VENTRA (1.877. 669.8368), or by visiting the Ventra customer service center.

How do I get Metra tickets?

Buy Tickets All Metra tickets can also be purchased on your Apple or Android smartphone with the free Ventra app, available in the App Store or Google Play. Where no ticket agent or vending machine exists, passengers may board the train and purchase a One-Way Ticket with cash from the conductor.

Can a 13 year old ride Metra alone?

Under no circumstance will children under seven years of age be permitted to travel alone. If Metra personnel discover young children left unattended, the proper authorities will be notified.

How much is a Metrolink day pass?

Metrolink offers a Weekend Day Pass for only $10. This pass allows for a rider to ride anytime, anywhere system-wide on Saturday or Sunday. This pass includes free transfers to connecting rail or bus, except Amtrak. Monthly pass holders ride free on weekends systemwide.

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