Users' questions

How do I terminate my Verizon account?

How do I terminate my Verizon account?

If you’d still like to cancel, give us a call Monday – Friday, 8:00 – 5:00pm EST, at 1.844. 837.2262. Remember to have your account information handy. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable.

How do I manage my Verizon devices?

From a web browser, sign in to My Verizon. From the My Verizon Home page, navigate: Account > My devices > Device overview. Below the desired device, click Manage device.

How do I speak to Verizon customer service?

You can contact Verizon customer service by phone at 1-877-596-7577, Monday through Friday, 8 a.m. to 6 p.m. ET.

How do I transfer my Verizon number to another phone?

To replace your existing Verizon wireless number with a phone number from another provider go to the Change Mobile Number page in My Verizon and follow the prompts to transfer an existing number.

What happens when your phone is paid off Verizon?

When you pay off your device: You continue paying your monthly costs for your talk, text and data plan, but you no longer have a device payment charge on your monthly bill. Any monthly promotional credits you’re getting will stop. The paid-off device is eligible to be upgraded to a new device.

How much does it cost to cancel Verizon?

Verizon charges an Early Termination Fee (ETF) of $350 through the first six months of service. The termination fee declines gradually over the course of the rest of the contract, including $10 per month for months 7-17; $20 per month for months 18-22, and $60 upon completion of the 23rd month.

Can you see device history on Verizon?

How do I view and/or download my mobile usage details using My Verizon online? Using My Verizon through your desktop computer: On the My Usage page, scroll down to Usage details. Choose View previous usage on the right.

How do I activate a new phone on Verizon?

Activate a new Android Smartphone

  1. Save contacts and content on your old phone using the Transfer Content info.
  2. Power both phones down.
  3. If necessary, insert the SIM card into the new phone.
  4. If necessary;
  5. Follow the on-screen Setup Wizard instructions to activate and set up your new phone.

What is the 3 digit number for Verizon?

Phoning Verizon Support. Call 1 (800) 922-0204 for customer support.

Does Verizon pay you to switch 2020?

Starting today, if you didn’t get the right network this year you can switch to Verizon and receive up to $650 to end your old contract. Verizon will buy out your contract and cover early termination fees and device or lease buyouts from your old wireless provider.

Can I give my old Verizon phone to someone else?

You can give your old mobile phone to someone else, like a friend or family member, when upgrading to a newer handset. In the vast majority of cases, you’ll own your mobile phone providing you bought it on a Pay Monthly contract, on Pay As You Go or on a SIM-free basis.

Are there any Verizon plans that are no longer available?

Find Support information on Above Unlimited, Beyond Unlimited, Go Unlimited, the Verizon Plan Unlimited and more. These plans can no longer be added to accounts. Learn about prepaid plans. Pay in advance for voice, text, data & mobile hotspot on your wireless device.

How to sign in to my Verizon prepaid phone?

To sign in to My Verizon through a web browser: 1 Go to the My Verizon Sign in page. Note: You can click the link above or enter VerizonWireless.com/my-verizon/ in your web browser. 2 Enter your prepaid mobile number and My Verizon Password, and then click Sign in. 3 If prompted, enter the answer to your security question and click Continue.

What to do if your Verizon service is cancelled?

If you’d still like to cancel, give us a call Monday – Friday, 8:00 – 6:00pm EST, at 1.844.837.2262. Remember to have your account information handy. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable.

Is there a late fee for payment to Verizon?

Note: Make sure your money is in your bank account on the date you schedule your payment. Verizon charges a fee for each payment returned. Verizon also charges a late fee for payments not received in time. Check page one of your bill for your payment due date.