How do you give excellent customer service?

11 ways to provide great customer service

1. Be friendly. The most important rule in providing excellent customer service is to be friendly.
2. Respond promptly.
3. Know your product or service.
4. Listen to your customers.
5. Say thank you.
6. Get to know your customers.
7. Ask for feedback.
8. Use the feedback you receive.

What are the 10 tips of customer care?

Top 10 customer service tips

• Make the customer’s time with you an experience.
• Regularly inform all your employees about what’s going on in your company.
• Make every decision with the customer in mind.
• Make the customers an agenda item at every staff meeting.
• Empower your employees to do the right thing.

What is customer service tips?

Practice Empathy, Patience, and Consistency. Understand that Good Customer Service is a Continuous Learning Process. Ask Customers if They Understand. Show Your Customers Your Work Ethic. Don’t Be Afraid to Say “I Don’t Know”

What are the 3 most important things in customer service?

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.

What is excellent customer service examples?

Good customer service examples

• JetBlue – Thanks frequent customers with small gestures.
• Tesla – Meet your customers where they’re at.
• Adobe – Respond to customer service complaints before they happen.
• Trader Joe’s – Help those in time of need.
• Coca-Cola – Get involved in social causes.

What are the elements of good customer service?

Five Essential Customer Service Elements

• Respect. Respect the fact that customers actually pay our salaries and make our profits for us.
• Understanding. Understand, identify, and anticipate needs.
• Listening. Keep your ears—and eyes—open.
• Responding. Now you have to respond positively.
• Serving.

What do you say to a rude customer?

Make sure to be polite but firm. You can say something like, “I understand your disappointment, and I’m really sorry, but there’s nothing we can do about the issue.” The customer may get more upset, but they will most likely recognize they are defeated and leave after they feel they said their piece.

What are the 7 principles of customer service?

The 7 Principles of Great Customer Service

• #1. Eliminate dumb contacts.
• #2. Engaging self-service.
• #3. Being proactive.
• #4. Make it easy to contact your company.
• #5. Own the actions across the company.
• #6. Listen and act.
• #7. Create great customer service experiences.