How do I contact Alabama Power?

Contact us today. Complete the form below or call our Business Service Center at 1-888-430-5787. We are open Monday through Friday from 7 a.m. until 6 p.m.

Can I start service with Alabama Power online?

You can apply for electric service online. You will need to provide us with the following information: Your name. Service address (where the power is to be turned on)

How do I report a power outage to Alabama Power?

Recovery. If your entire neighborhood loses power, we already know about it. But we do encourage customers to also report their outages on our website, their Alabama Power smartphone app or by calling us at 1-800-888-2726.

How do I create an account with Alabama Power?

To create your profile, you must first find your account. Provide the email address used to establish your account(s). You will receive an email shortly to that inbox to complete registration. Please check your spam folder if you don’t receive the email.

Why are Alabama Power bills so high?

The company cited rising expenditures on infrastructure, as well as decreased revenues and expenses due to the COVID-19 pandemic, and said it was projected to fall below its allowable rate of return for 2021, triggering an automatic rate increase.

Does Alabama Power give you a grace period?

Need Help Paying Bills? While Alabama Power will continue offering its payment plan service as a way for customers impacted by COVID-19 to catch up on their bills, the company is ending its disconnection grace period.

How do I get a live person at Alabama Power?

Customers can always reach Alabama Power customer service around the clock at 800-245-2244, and are encouraged to call first if they have immediate or pressing needs.

Why is my Alabama Power bill so high?

Why did my power go out?

Generally, the power goes out for two reasons; a circuit breaker or fuse is tripped in your home, or the power lines themselves are affected. If the power has gone out just in your house, or some items are working but some aren’t, it’s a sign that the cause is somewhere in your electrical system.

How long does food last in the fridge without power?

4 hours
Keep refrigerator and freezer doors closed. If the doors stay closed, food will stay safe for up to: 4 hours in a refrigerator. 48 hours in a full freezer; 24 hours in a half-full freezer.

How do I get my lights turned on in my name?

To put a utility in your name, you’ll need to show the provider proof of your identity, such as your ID, driver’s license, or birth certificate, and billing address, usually a lease agreement or piece of mail. In some cases, the company may also request documents related to your employment status or credit history.

Does Alabama Power use smart meters?

Montgomery, AL – Over the next three years, Alabama Power plans to phase in new “smart meters” for its residential customers. The meters will eventually give consumers more information to help them make decisions about their energy use.

Where is the Alabama Power Company located in Alabama?

Alabama Power Company, headquartered in Birmingham, Alabama, is a company in the southern United States that provides electricity service to 1.4 million customers in the southern two-thirds of Alabama. It also operates appliance stores. It is one of four U.S. utilities operated by the Southern Company,…

What does Alabama Power do for your home?

Alabama Power has partnered with local builders and Vivint Smart Home to develop smart neighborhoods. Smart Neighborhood homes feature energy-efficient appliances, connected devices, innovative security solutions and home automation…all designed to simplify homeowners’ lives.

Which is the second largest utility in Alabama?

Alabama Power is an investor-owned, tax-paying utility, and the second largest subsidiary of Southern Company. More than 78,000 miles (126,000 km) of power lines carry electricity to customers throughout 44,500 square miles (115,000 km 2 ). Alabama Power is the largest taxpayer in Alabama.

How many miles of power lines does Alabama Power have?

Alabama Power is an investor-owned, tax-paying utility, and the second largest subsidiary of Southern Company. More than 78,000 miles (126,000 km) of power lines carry electricity to customers throughout 44,500 square miles (115,000 km 2 ).