What is a digital operating model?

An operating model describes how people, process and technology are organised to achieve strategic objectives. A digital operating model does so whilst placing the customer at its core and joining up the traditional gaps between the C-Suite, IT and Operations to embed digital thinking up-front.

What is digital in digital transformation?

Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation.

What are the 4 main areas of digital transformation?

The 4 main areas of digital transformation

• Process Transformation. Process transformation entails modifying the elements of a business’s processes in order to achieve new goals.
• Business Model Transformation.
• Domain Transformation.
• Cultural/Organisational Transformation.

What are the 5 digital operating models?

As organizations increasingly utilize digital technologies such as cloud computing, robotics and automation, data analytics, IoT, mobile products and services, and social media to drive growth and optimization, these operating models can be in various stages of deployment within the enterprise.

What do you mean by digital service delivery?

The term Digital Services refers to the electronic delivery of information including data and content across multiple platforms and devices like web or mobile.

What do you mean by service delivery model?

The service delivery model refers to “tiers” which is commonly used in describing work within shared services. It reflects the points of service and desired escalation path for administrative and transactional inquiries and requests received by a function.

What are the characteristics of a digital operating model?

One of the most fundamental characteristics of a digital operating model is the recognition that digital, properly executed, is not a new department in the company. Rather, it is a set of enabling technologies and new ways of working that fuses analytics with human-centered design that influences the organization across the board.

Why do organisations need a product centric delivery model?

A Gartner survey has found that 85% of organisations now favour a product-centric application delivery model. Why? It’s all about digital transformation To succeed in digital transformation, organisations must move from a project-centric to a product-centric application model.